Privacy Policy

1. Information We Collect

At NonvegZone, we value your trust. When you place an order, create an account, or contact customer support, we collect information necessary to fulfill your orders and deliver fresh perishables:

• Contact Details: Your name, email address, phone number, and physical delivery address.
• Order Records: Items ordered, cut preferences, delivery times, and special handling instructions.
• Payment Information: Transaction identifiers and payment confirmation via secure payment gateways (we do not store full credit card numbers).
• Technical Information: Device type, browser cookies, and IP address to ensure website performance and security.

2. How We Use Your Information

We use your information solely to ensure a fast, hygienic, and seamless meat delivery experience:

• Dispatching orders to local delivery partners and riders within the 2-hour window.
• Sending real-time order updates, tracking information, and digital receipts.
• Providing dedicated customer assistance for replacements or refunds.
• Preventing fraudulent transactions and ensuring platform safety.

3. Cold-Chain & Rider Sharing

We share only necessary delivery details (name, delivery address, phone number, and delivery notes) with our assigned delivery agents to safely complete delivery. We strictly do not sell, rent, or trade your personal data to any third-party advertisers.

4. Data Security & Storage

We maintain industry-standard physical and technical safeguards, including 256-bit TLS/SSL encryption and restricted role-based database access, to protect your sensitive personal data against unauthorized disclosure or loss.

5. Your Rights & Account Deletion

You can review and edit your saved delivery addresses and account profile anytime in your Profile Dashboard. To request complete account deletion or data erasure, reach out to our privacy officer at privacy@nonvegzone.in.