Question 1

What are your delivery hours?

Accepted Answer

We deliver 7 days a week from 6:00 AM to 10:00 PM. Same-day express delivery is available throughout the day with orders arriving within 2 hours.

Question 2

How fast is the meat delivery?

Accepted Answer

We guarantee delivery within 2 hours of order placement. Your cuts are cleaned and packed in chilled insulation right after butchery confirmation.

Question 3

What is your minimum order amount & delivery fee?

Accepted Answer

Our minimum order amount is ₹199. Orders above ₹499 qualify for 100% FREE express delivery, while orders below ₹499 have a nominal ₹49 delivery charge.

Question 4

Can I choose specific cuts or custom cleaning?

Accepted Answer

Yes! On every product page, you can choose available butchery cuts (e.g. Curry Cut, Biryani Cut, Fillets, Cubes, or Whole).

Question 5

How do you guarantee freshness without freezing?

Accepted Answer

All our meats are fresh, never frozen. We maintain an unbroken cold-chain environment between 0°C to 4°C from farm butchery to your doorstep with food-grade gel ice packs.

Question 6

Where do you source your poultry, mutton, and fish?

Accepted Answer

We partner directly with certified biosecure farms and daily coastal fish auctions. All poultry is naturally raised without antibiotic residues or growth hormones.

Question 7

How long can I store the fresh meat after delivery?

Accepted Answer

Fresh meat should be cooked within 24-48 hours when refrigerated at 0-4°C, or can be safely vacuum-frozen for up to 3 months.

Question 8

What if I receive a product that does not meet my quality expectations?

Accepted Answer

We offer an unconditional 100% money-back freshness guarantee. Contact us within 2 hours of delivery with a photo and we will instantly replace it or refund your payment.

Question 9

What payment methods do you accept?

Accepted Answer

We accept Cash on Delivery (COD) as well as all major Credit/Debit Cards, UPI, and Net Banking through our secure 256-bit encrypted gateway.

Question 10

Can I cancel my order after placing it?

Accepted Answer

Because we butcher and prepare meat fresh to order, orders can only be cancelled within 10 minutes of placement before knife work begins.

Frequently Asked Questions

Orders & Express Delivery

Freshness, Quality & Food Safety

Payment & Cancellations

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